Casinos FAQ

    Account Creation

    Casinos FAQ
    How do I join an online casino?

    To be eligible to win real prizes, you must first create a real-money account. When you find a casino you like, simply click “Register” and fill out the form on your screen. After choosing your username and password, you’ll need to provide essential information, like your name, email, place of residence, etc.

    How much can I bet at online casinos?

    That depends solely on the casino. You can find this information on the Banking Page or the T&C section of the website. Most online casinos cater to both casual players as well as high rollers, but you should check their terms to avoid confusion.

    How will I know if I’m allowed to play?

    First, you need to be of age (over 18 for Australian residents) and have a payment method in your own name. Secondly, you must check to see if the casino accepts Australian players. In most cases, casinos will say which countries are restricted in their Terms & Conditions. If you cannot find any information, you can always check out online reviews of the casino. It’s vital that you absolutely make sure Australia is supported because some casinos might not automatically ban access but might refuse to pay out if Australia is indeed one of the restricted countries.

    What are the minimum and maximum deposits?

    Same as with bets, the casino solely determines how much their players are allowed to deposit. On average, minimum deposits range from $10 to $25, while the maximum tends to be a lot more diverse. Again, this is information you should look for at the casino’s website. Double-check to be sure that they accept the payment methods you prefer and that you’re comfortable with both their minimum and maximum deposit amount.

    Verification

    Why is there a need for verification?

    This is a safety precaution put in place to protect both casinos and players. It prevents money laundering while simultaneously ensuring no third party can illegally access your account and meddle with your funds.

    What are the documents required for verification?

    Typically, online casinos will require to see a copy of your credit/debit card (to verify you’re the owner of that payment method) and utility bills as proof of address. At times, casinos may perform additional checks and may request to see other documentation. In that case, a copy of your passport or driver’s license will suffice.

    How do I deliver the documents?

    That’s easy; simply add the copies of the documents as attachments to the email you’ll be sending to the casino. Most often, casinos will either feature full instructions on the website or send you an email with instructions.

    How long is the verification process?

    That differs from one casino to another. However, although the exact times may differ, the verification process shouldn’t take longer than three days.

    Accounts

    casino accounts
    How do I log into my account?

    When you create your account, you’ll have an option to choose the username and set a password. We advise opting for something that you’ll easily remember. To log in, all you need to do is type in your username and password. You can also select the option for your browser to remember the login details, so you don’t have to worry about typing or remembering them. However, you should only do this on your personal computer.

    Can I log in if I can’t remember my email?

    As a player, it is your responsibility to keep track of your login details. In case you can’t recall the email address you used when registering, you may contact customer support for assistance. In some cases, they may reset your account, but they’re not obliged to do so. Again, your login details are your sole responsibility, so it’s best to write them down, just to be on the safe side.

    Can I request a new password?

    Forgetting the password isn’t as big of a deal as forgetting the login email. In these instances, you can click the “forgot your password?” link, and you’ll receive an email with instructions on how to reset it.

    How do I update my personal details?

    There is an option to update personal details, and it is most often found under the “My Account” tab in online casinos. However, there shouldn’t realistically be a need to do so unless you change address, in which case you’ll likely be required to provide additional verification.

    deposits casino

    Deposits

    How do I make a deposit?

    Once you find a casino you wish to play at, you should visit their banking page for the relevant info. Most online casinos will have a dedicated page where they list the available payment methods as well as provide instructions on how to deposit and withdraw your winnings. 

    Keep in mind that when depositing via your credit card, you may be required to complete a special authorization form. You’ll find instructions on how to do so on the casino’s website, usually at the bottom of the Banking Page. If you encounter any problems with depositing funds into your account, you can always ask a support agent for assistance on live chat or send the casino an email.

    Which banking options do they accept?

    This depends on the specific casino, so you should consult their banking page. Typically, online casinos support Visa and Mastercard, various e-wallets, and even Bitcoin. Choose the option you find the most convenient and follow the simple instructions on your screen to deposit money.

    Do I have to pay to play at online casinos?

    This is something every casino can determine at their sole discretion. Typically, the minimum ranges from $10 to $25, while the maximum can vary anywhere from $1,000 to $5,000 weekly.

    Can I play on credit?

    Unfortunately, you can’t. You must have funds in your casino account if you wish to gamble for real money.

    Withdrawals

    How long does it take to withdraw winnings from an online casino?

    Well, that depends on several factors. First, there’s the pending period, which may take up to 48 hours. Then, depending on the payment method, you may need to wait anywhere from one day to a week to receive your winnings. The specific information is often listed on the casino’s banking page or within their Terms and Conditions.

    Are there any fees for requesting a withdrawal?

    Your payment provider might apply small fees to the transactions, and they are your responsibility. However, if the casino charges fees on top of these, you should consider playing elsewhere. There’s no reason for extra fees, other than for a casino to claim a part of your legitimate winnings as their own.

    What are the withdrawal limits at online casinos?

    Casino Limits

    Can I set a deposit limit?

    Yes. Most online casinos (at least the reputable ones) promote responsible gambling and will allow you to limit the deposit amount. This can be a limit on a single transaction or a daily, weekly, or monthly limit. If you wish to do so, you may do so from the “Cashier” or by contacting the customer support.

    What if I change my mind, can I alter or remove the deposit limit?

    You most certainly can. The principle is the same — either adjust the limit from the “Cashier” or contact a customer support agent.

    How do I self-exclude from a casino?

    A casino representative will assist you, should you feel the need to self-exclude due to gambling addiction. In some cases, you will find detailed information on the casino’s Responsible Gambling page. Still, you must contact the support team to issue the self-exclusion request. There are typically several options — weekly, monthly, or lifetime exclusion.

    Technical Questions

    Can I close an account at an online casino? 

    Most online casino games aren’t too demanding and can be played on pretty much any Windows or Mac PC. Just remember that, should you opt for Instant Play, you will likely be required to have Flash version 9 or better, which can be easily downloaded from the web.

    Can I play on my phone or tablet?

    You can, provided that the specific casino you choose is mobile-friendly. The best Australian-facing casinos are optimized for mobile, so you should have no trouble playing them on any device. Additionally, some casinos have their own mobile apps that you can download for convenience.

    Do I need to download the casino software?

    Not necessarily. Most online casinos have an Instant Play option, allowing you to enjoy your favourite games of chance without having to download any software.

    General Questions

    Can I close an account at an online casino? 

    Absolutely. If you wish to stop gambling at an online casino, simply relay that to a customer support agent. Every decent online casino will honor your request without question. 

    Is my personal information safe?

    The majority of online gambling websites follow the latest standards in SSL encryption, so your information is safe and secure. That said, there are rogue online casinos here and there, so do make sure that you choose a reputable establishment to play at.

    How can I be sure online games are fair? 

    Typically, reputable online gambling sites are audited by independent third parties, such as eCOGRA. They check each and every game to ensure the outcomes are truly random. At some casinos whose games are audited, you’ll find a page displaying the RTP of every single title they offer.

    How do I contact customer support?

    There are typically several ways to do so. You can send them an email, contact them through live chat, or call the phone number listed on the casino’s Contact Us page.

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